Zendesk Chat Widget Offline Behavior
What happens to the Zendesk chat widget when agents are offline?
When all agents are offline, the Zendesk chat widget will not appear if no offline or contact forms are enabled. This ensures customers can't start a chat when no one is available to respond. You can also set up operating hours to control when the chat widget is visible.
More related questions
How can I turn off Zendesk chat when no agents are online?
You can prevent customers from starting chats when no agents are online by setting up schedules and configuring offline forms. If all agents are logged out or set to invisible, the chat option won't be available. You can also set operating hours to…
Can I customize the offline experience for Zendesk chat?
Yes, you can customize the offline experience by setting up a form for customers to leave messages. This can be done using the Web Widget (Classic), where you can add custom fields and create tickets from these requests. This allows customers to…
How does Zendesk Messaging differ from live chat in terms of availability?
Zendesk Messaging is continuous and doesn't have a clear endpoint, unlike live chat. It behaves like social media conversations, allowing customers to pick up where they left off. You can't turn off Messaging, but you can notify customers about…
How can I notify customers about Zendesk chat operating hours?
You can notify customers about Zendesk chat operating hours by setting up a chat trigger to alert them when chat hours are about to end. This helps manage customer expectations and ensures they are aware of when agents will be available to respond.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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