Turn Off Zendesk Chat When No Agents Online
How can I turn off Zendesk chat when no agents are online?
You can prevent customers from starting chats when no agents are online by setting up schedules and configuring offline forms. If all agents are logged out or set to invisible, the chat option won't be available. You can also set operating hours to automatically disable chat outside of these times. For more details, visit theoriginal link.
More related questions
What happens to the Zendesk chat widget when agents are offline?
When all agents are offline, the Zendesk chat widget will not appear if no offline or contact forms are enabled. This ensures customers can't start a chat when no one is available to respond. You can also set up operating hours to control when the…
Can I customize the offline experience for Zendesk chat?
Yes, you can customize the offline experience by setting up a form for customers to leave messages. This can be done using the Web Widget (Classic), where you can add custom fields and create tickets from these requests. This allows customers to…
How does Zendesk Messaging differ from live chat in terms of availability?
Zendesk Messaging is continuous and doesn't have a clear endpoint, unlike live chat. It behaves like social media conversations, allowing customers to pick up where they left off. You can't turn off Messaging, but you can notify customers about…
How can I notify customers about Zendesk chat operating hours?
You can notify customers about Zendesk chat operating hours by setting up a chat trigger to alert them when chat hours are about to end. This helps manage customer expectations and ensures they are aware of when agents will be available to respond.
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