Zendesk Chat Assisted Messaging Upgrades Explained
What are the assisted messaging upgrades for Zendesk Chat customers?
Zendesk is rolling out assisted messaging upgrades for select Chat customers between August 15 and September 30, 2024. During this period, messaging will be enabled at the account level for a small group of Chat accounts, introducing an in-product experience to ease the transition to messaging.
No immediate action is required from customers, and there will be no changes to the experience for admins, agents, or end users until optional setup steps are completed once messaging is enabled. For more details, you can check theoriginal announcement.
More related questions
Why is Zendesk transitioning to messaging?
Zendesk is transitioning to messaging because it represents the future of conversational experiences. The platform has evolved with new features and capabilities, making messaging a more powerful tool for customer interactions. By moving to…
How can I tell if my Zendesk account is impacted by the messaging upgrade?
The messaging upgrade only affects a small subset of existing Zendesk Chat customers. If your account is included in the upgrade, you will receive an email with more details. This upgrade is part of Zendesk's effort to enhance the customer…
What steps do I need to take for the Zendesk messaging upgrade?
For the Zendesk messaging upgrade, no immediate action is required from your side. Zendesk will enable messaging at the account level on your behalf. Admins will then be encouraged to complete tasks to finalize the transition from Chat to…
How can I opt out of Zendesk's messaging activations?
If you wish to opt out of Zendesk's messaging activations, you can request an exemption. This can be done by completing a form linked in the in-product experience and email that account admins receive. It's important to note that the account-level…
What new features are available after upgrading to Zendesk messaging?
After upgrading to Zendesk messaging, you'll gain access to several new features, including Zendesk Advanced AI capabilities, intelligent triage, and conversational bots. These features enhance the customer support experience by automating…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
