Why Zendesk is Moving to Messaging
Why is Zendesk transitioning to messaging?
Zendesk is transitioning to messaging because it represents the future of conversational experiences. The platform has evolved with new features and capabilities, making messaging a more powerful tool for customer interactions.
By moving to messaging, Zendesk aims to simplify the transition for existing Chat customers, allowing them to benefit from enhanced capabilities, including access to Zendesk Advanced AI features.
More related questions
What are the assisted messaging upgrades for Zendesk Chat customers?
Zendesk is rolling out assisted messaging upgrades for select Chat customers between August 15 and September 30, 2024. During this period, messaging will be enabled at the account level for a small group of Chat accounts, introducing an in-product…
How can I tell if my Zendesk account is impacted by the messaging upgrade?
The messaging upgrade only affects a small subset of existing Zendesk Chat customers. If your account is included in the upgrade, you will receive an email with more details. This upgrade is part of Zendesk's effort to enhance the customer…
What steps do I need to take for the Zendesk messaging upgrade?
For the Zendesk messaging upgrade, no immediate action is required from your side. Zendesk will enable messaging at the account level on your behalf. Admins will then be encouraged to complete tasks to finalize the transition from Chat to…
How can I opt out of Zendesk's messaging activations?
If you wish to opt out of Zendesk's messaging activations, you can request an exemption. This can be done by completing a form linked in the in-product experience and email that account admins receive. It's important to note that the account-level…
What new features are available after upgrading to Zendesk messaging?
After upgrading to Zendesk messaging, you'll gain access to several new features, including Zendesk Advanced AI capabilities, intelligent triage, and conversational bots. These features enhance the customer support experience by automating…
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