Zendesk Chat Administrator Permissions
What additional permissions do Zendesk Chat administrators have?
In addition to all agent privileges, Zendesk Chat administrators can configure global and personal settings, manage agents, triggers, and departments, delete chats, and use Chat Analytics. These additional permissions enable administrators to oversee and optimize the chat operations effectively.
For further information, refer to the originalZendesk documentation.
More related questions
What are the default roles in Zendesk Chat?
Zendesk Chat comes with three default roles: Agent, Administrator, and Account Owner. Each role has specific permissions and abilities. Agents can chat with customers, create shortcuts, ban visitors, view past chats, and configure personal…
How can I view default roles in Zendesk Chat?
To view default roles in Zendesk Chat, navigate to the Roles page in the Chat dashboard. Simply go to Settings > Roles, and click on the role you want to view. This will provide you with detailed information about the permissions and abilities…
What permissions do Zendesk Chat agents have?
Zendesk Chat agents have several permissions by default. They can chat with customers, create shortcuts, ban visitors, view past chats, and configure their personal settings. These permissions allow agents to effectively manage customer…
What unique permissions does the Zendesk Chat account owner have?
The Zendesk Chat account owner has all the privileges of administrators and agents, plus the ability to upgrade or downgrade the account's plan, change billing information, access invoices, and cancel the account. These unique permissions allow the…
How are roles assigned in integrated Zendesk Chat accounts?
In integrated Zendesk Chat accounts, roles are assigned based on the agents' Support roles. An agent must be an administrator in both Chat and Support, or an administrator in neither. However, some plans allow for custom roles with certain…
Can I modify the permissions of default roles in Zendesk Chat?
No, the permissions of default roles in Zendesk Chat, such as Administrator and Account Owner, cannot be modified. These roles come with predefined permissions that are set by Zendesk to ensure consistent functionality across accounts. For more…
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