How to View Default Roles in Zendesk Chat
How can I view default roles in Zendesk Chat?
To view default roles in Zendesk Chat, navigate to the Roles page in the Chat dashboard. Simply go to Settings > Roles, and click on the role you want to view. This will provide you with detailed information about the permissions and abilities associated with each role.
For more guidance, refer to the originalZendesk documentation.
More related questions
What are the default roles in Zendesk Chat?
Zendesk Chat comes with three default roles: Agent, Administrator, and Account Owner. Each role has specific permissions and abilities. Agents can chat with customers, create shortcuts, ban visitors, view past chats, and configure personal…
What permissions do Zendesk Chat agents have?
Zendesk Chat agents have several permissions by default. They can chat with customers, create shortcuts, ban visitors, view past chats, and configure their personal settings. These permissions allow agents to effectively manage customer…
What additional permissions do Zendesk Chat administrators have?
In addition to all agent privileges, Zendesk Chat administrators can configure global and personal settings, manage agents, triggers, and departments, delete chats, and use Chat Analytics. These additional permissions enable administrators to…
What unique permissions does the Zendesk Chat account owner have?
The Zendesk Chat account owner has all the privileges of administrators and agents, plus the ability to upgrade or downgrade the account's plan, change billing information, access invoices, and cancel the account. These unique permissions allow the…
How are roles assigned in integrated Zendesk Chat accounts?
In integrated Zendesk Chat accounts, roles are assigned based on the agents' Support roles. An agent must be an administrator in both Chat and Support, or an administrator in neither. However, some plans allow for custom roles with certain…
Can I modify the permissions of default roles in Zendesk Chat?
No, the permissions of default roles in Zendesk Chat, such as Administrator and Account Owner, cannot be modified. These roles come with predefined permissions that are set by Zendesk to ensure consistent functionality across accounts. For more…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
