If your Zendesk bot changes aren't appearing on social media, it might be due to testing in a previous conversation.
When you update your Zendesk bot, social media channels like WhatsApp may still display the old bot flow if you're testing within an existing conversation. To see the new bot flow, you need to close any open interactions and start a fresh conversation. For instance, on WhatsApp, delete the conversation from your mobile device and initiate a new one to apply the updated flow. For more details, check out theoriginal link.
To test new Zendesk bot flows on WhatsApp, you need to start a new conversation. If you've updated your Zendesk bot and want to see the changes on WhatsApp, make sure to close any existing interactions. Delete the current WhatsApp conversation from…
If your Zendesk bot updates aren't visible, try starting a new conversation. Social media channels may not reflect your bot updates if you're testing within an old conversation. To see the changes, close any open interactions and initiate a new…