Zendesk Article Verification Reporting Dataset
Use the Team Publishing dataset in Zendesk to report on article verification and track agent activities.
What dataset should I use to report on article verification in Zendesk?
To report on article verification in Zendesk, use the Team Publishing dataset.
This dataset allows you to create reports that include the 'Articles verified' metric. By incorporating attributes like 'Article translation title' and 'Agent name', you can identify which agent verified a specific help center article. This is a useful way to track verification activities and ensure accountability within your team.
More related questions
How can I report on who verified a help center article in Zendesk?
You can report on who verified a help center article using Zendesk's Explore tool. To do this, you'll need to create a report within the Team Publishing dataset. Use the 'Articles verified' metric along with the attributes 'Article translation…
Which attributes are needed to identify the agent who verified an article in Zendesk?
To identify the agent who verified an article in Zendesk, use the 'Agent name' attribute. When creating a report in the Team Publishing dataset, include the 'Articles verified' metric and the 'Article translation title' attribute. The 'Agent name'…
Can I track article verification events in Zendesk?
Yes, you can track article verification events in Zendesk using the Explore tool. By creating a report in the Team Publishing dataset, you can use the 'Articles verified' metric to track these events. Include attributes like 'Article translation…
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