Zendesk Agent Notifications for New Conversations
Discover how Zendesk Agent Workspace notifies agents of new conversations with visual and sound alerts.
How are agents notified of new conversations in Zendesk Agent Workspace?
Agents receive both visual and sound notifications for new conversations. A visual notification appears at the top-right of the Agent Workspace, and a tab for the new ticket appears at the top-left. Agents can click these to open the conversation. Additionally, a sound notification alerts agents to incoming assignments, and they can customize these sounds to their preference.
More related questions
What happens when auto-accept is enabled in Zendesk Agent Workspace?
When auto-accept is enabled, incoming conversations are automatically routed to available agents, and the Conversation and Accept buttons disappear. This streamlines the process, allowing agents to focus on handling conversations without manually…
Can agents manually accept conversations in Zendesk Agent Workspace?
Yes, agents can manually accept conversations if Hybrid mode is activated and a set chat limit is exceeded. In this scenario, the Accept button will reappear, allowing agents to manually accept incoming conversations. This provides flexibility in…
What should I do if notifications aren't working with auto-accept enabled?
If notifications aren't working with auto-accept enabled, it's important to ensure that notification settings are correctly configured. If issues persist, consider reaching out to Zendesk support for further assistance, as they can help…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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