Troubleshooting Notification Issues in Zendesk
Why am I not receiving notifications in Zendesk?
If you're not receiving notifications in Zendesk, it could be due to the type of messaging channels enabled. The notifications list only supports social and web messaging channels, not the Classic Widget.
Ensure that your account has the necessary channels enabled. If you have multiple brands, each must have web messaging enabled to receive notifications. For further assistance, consider reaching out to Zendesk support.
More related questions
What is the notifications list in Zendesk Agent Workspace?
The notifications list in Zendesk Agent Workspace helps agents manage multiple conversations efficiently. It provides real-time updates for new messages in messaging tickets, ensuring agents can quickly respond to customer inquiries. This feature…
How do I open the notifications list in Zendesk?
To open the notifications list in Zendesk, simply click the notifications icon at the top of the workspace. This will display a list of unread messaging tickets, showing the messaging channel, sender's name or ID, time sent, and the first line of…
Can I disable the notifications list in Zendesk?
Currently, the notifications list cannot be disabled in Zendesk if the Agent Workspace is enabled. It appears as an option for accounts supporting social messaging channels. While it may seem unnecessary if your account doesn't use these channels,…
Does the notifications list replace the New and Open tickets view?
No, the notifications list does not replace the New and Open tickets view in Zendesk. It serves as an additional tool to notify agents of updates in messaging conversations. Your existing views for new and open tickets remain unchanged, allowing…
How are notifications updated in Zendesk?
Notifications in Zendesk are updated in real-time, ensuring agents can promptly attend to messaging tickets not currently open. This feature is designed to provide immediate updates similar to text messages on your phone. If you experience delays,…
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