Zendesk Agent Guide for Managing Tickets
Where can agents learn to manage and solve tickets in Zendesk?
Agents can learn to manage and solve tickets by referring to the Zendesk Agent Guide. This guide provides the basics on working with tickets effectively. If your account has the Zendesk Agent Workspace enabled, agents can also learn to communicate across Zendesk channels within a unified ticket interface. These resources are essential for agents to become proficient in using Zendesk.
More related questions
What should I do after getting started with Zendesk Support?
Once you've familiarized yourself with Zendesk Support, it's time to dive deeper. You can start by setting up and customizing your Zendesk environment. We recommend checking out the 'Launch guide for Zendesk Support' for a comprehensive setup…
How can I get involved with the Zendesk Support community?
The Zendesk Support community is a vibrant place to ask questions, network, and connect with peers and Zendesk team members. Engaging with the community can provide valuable insights and support as you navigate Zendesk products. It's a great way to…
What other Zendesk products can enhance my support system?
Zendesk offers several products that can complement your support system. These include Guide for a smart knowledge base, Chat and messaging for live interactions, Talk for a call center, and Explore for data analysis. Each product is designed to…
Where can I find resources for building Zendesk apps?
If you're interested in extending the functionality of your Zendesk account, the Zendesk Apps developer guide and reference is a great place to start. Additionally, the Zendesk developer documentation and API references provide comprehensive…
Does Zendesk offer training for new users?
Yes, Zendesk offers instructor-led training to help new users get up to speed quickly. These courses are taught by experienced trainers and provide opportunities to ask questions and interact with fellow learners. For a full list of available…
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