Yes, Zendesk's Advanced AI add-on is available for use under the Zendesk BAA by HIPAA-enabled accounts. However, it's important to note that the Generative AI functionality, part of Zendesk's partnership with OpenAI, is not yet included in the HIPAA-enabled offering.
This means that subscribers with a BAA executed with Zendesk can trial or purchase the Advanced AI add-on to improve operational efficiencies and deliver a more personalized experience while maintaining compliance.
Zendesk AI is the intelligence layer of the Zendesk platform, designed to enhance your service experience. It leverages billions of points of customer-service data to provide smarter conversations, AI agents, productivity tools for agents, and new…
Zendesk Advanced AI is an add-on that offers enhanced AI capabilities for Suite and Support Professional plans and above. It includes features like autoreplies with intelligent triage, intelligence in the context panel, and generative AI for…
Zendesk AI empowers agents by providing them with AI-derived intelligence, such as ticket summaries and user sentiment, in an easily accessible side panel. This helps agents get up to speed quickly and boosts productivity when responding to…
Zendesk AI improves ticket routing by using AI features to quickly direct tickets to the right agents, saving an average of 45 seconds per ticket compared to manual triage. This ensures faster service and happier customers. Moreover, Zendesk AI…
Zendesk AI strengthens your knowledge base by helping agents deliver accurate answers based on existing help center content. It allows for quick and effective creation of new content, expanding on points and simplifying word choice. Additionally,…
Zendesk AI enables 24/7 service by using conversation bots that guide customers to the right solutions without agent intervention. These AI agents personalize the service experience and understand customer needs at a deeper level. With AI-powered…