Improve Ticket Routing with Zendesk AI
How can Zendesk AI improve ticket routing and service speed?
Zendesk AI improves ticket routing by using AI features to quickly direct tickets to the right agents, saving an average of 45 seconds per ticket compared to manual triage. This ensures faster service and happier customers.
Moreover, Zendesk AI helps deflect easily answered tickets, allowing agents to focus on more complex interactions. It also provides internal guidance to agents, offering just-in-time support for handling tricky tickets.
More related questions
What is Zendesk AI and how can it enhance my service experience?
Zendesk AI is the intelligence layer of the Zendesk platform, designed to enhance your service experience. It leverages billions of points of customer-service data to provide smarter conversations, AI agents, productivity tools for agents, and new…
What features are included in Zendesk Advanced AI?
Zendesk Advanced AI is an add-on that offers enhanced AI capabilities for Suite and Support Professional plans and above. It includes features like autoreplies with intelligent triage, intelligence in the context panel, and generative AI for…
How does Zendesk AI help in empowering agents and improving efficiency?
Zendesk AI empowers agents by providing them with AI-derived intelligence, such as ticket summaries and user sentiment, in an easily accessible side panel. This helps agents get up to speed quickly and boosts productivity when responding to…
How does Zendesk AI strengthen the knowledge base and deliver answers?
Zendesk AI strengthens your knowledge base by helping agents deliver accurate answers based on existing help center content. It allows for quick and effective creation of new content, expanding on points and simplifying word choice. Additionally,…
How can Zendesk AI provide 24/7 service with smarter AI agents?
Zendesk AI enables 24/7 service by using conversation bots that guide customers to the right solutions without agent intervention. These AI agents personalize the service experience and understand customer needs at a deeper level. With AI-powered…
Is Zendesk Advanced AI HIPAA compliant?
Yes, Zendesk's Advanced AI add-on is available for use under the Zendesk BAA by HIPAA-enabled accounts. However, it's important to note that the Generative AI functionality, part of Zendesk's partnership with OpenAI, is not yet included in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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