ZAF ticketFields Change and Current Assignee Value
Does the change to ZAF ticketFields affect the current assignee value?
No, the change to ZAF ticketFields does not affect the current assignee value. The.get('ticket.assignee')method will continue to return the currently saved value for the ticket’s assignee, unaffected by the July 2020 update.
The update primarily impacts how assignee options are loaded and accessed, requiring apps to listen for specific events to get the latest options. However, the retrieval of the current assignee remains unchanged.
More related questions
What changes were made to the ZAF ticketFields Assignee in July 2020?
In July 2020, Zendesk made changes to how the assignee ticket field values are loaded. Previously, all assignee options were available immediately. Now, these values are lazily loaded, meaning they only become available when an agent clicks on the…
How can I ensure my app gets updated assignee options in Zendesk?
To ensure your app receives updated assignee options, it must listen for theticketFields.assignee.optionValues.changedevent. This event triggers whenever new options are loaded into the agent interface, allowing your app to call the.get()…
What should developers do to prepare for the ZAF ticketFields change?
Developers should ensure their apps are set up to listen for theticketFields.assignee.optionValues.changedevent. This is crucial for apps to receive updated assignee options as they are lazily loaded into the agent interface. Additionally,…
How can I test the new version of the assignee ticket field in Zendesk?
To test the new version of the assignee ticket field, you need to submit the Zendesk subdomain of the account you want the changes enabled on. Once submitted, Zendesk will reach out when your access has been provisioned. This allows you to test…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
