Pinned 'how to' and welcome posts are essential for guiding users on how to engage with each topic. These posts should explain the purpose of the topic and how users can contribute effectively. For instance, if a topic is for sharing recipes, specify the format for posting and encourage voting on favorites. This helps users understand what is expected and enhances participation. For more examples, refer to the section on writing pinned posts in theZendesk help docs.
Creating a community code of conduct is essential for setting clear expectations. Before launching your community, outline the rules that will guide user behavior. This includes what is not allowed, such as spam or harassment, and any specific…
Content moderation filters are crucial for maintaining a safe community environment. You can choose to moderate all posts or only those containing specific keywords. Moderating all posts is effective but requires a responsive team to avoid delays…
Creating moderator groups helps distribute the workload of managing your community. Identify trusted users or agents and assign them permissions to flag or moderate content. You can set up multiple groups with varying permissions to suit different…
When launching your community, start with two or three topics to avoid spreading users too thin. Choose topics based on your community goals and what users are interested in. Analyze existing support tickets to identify common themes and create…
Customizing your community's theme helps align it with your brand and website. The Zendesk Guide theme is highly customizable, with various free and paid options available in the Zendesk Marketplace. You can also work with a Zendesk partner for a…