Writing a Community Code of Conduct for Gather
How do I write a community code of conduct for my Gather community?
Creating a community code of conduct is essential for setting clear expectations. Before launching your community, outline the rules that will guide user behavior. This includes what is not allowed, such as spam or harassment, and any specific terms or activities that are prohibited. Make sure to explain the consequences of violating these rules. Post the code of conduct prominently in your community, and consider pinning it to the top of a topic for easy access. Regularly review and update the code as needed, and involve your legal team if necessary. For more details, check out theZendesk Community Code of Conduct.
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What are the best practices for setting up content moderation filters in Gather?
Content moderation filters are crucial for maintaining a safe community environment. You can choose to moderate all posts or only those containing specific keywords. Moderating all posts is effective but requires a responsive team to avoid delays…
How can I create and manage moderator groups in my Gather community?
Creating moderator groups helps distribute the workload of managing your community. Identify trusted users or agents and assign them permissions to flag or moderate content. You can set up multiple groups with varying permissions to suit different…
What should I consider when creating the first topics for my Gather community?
When launching your community, start with two or three topics to avoid spreading users too thin. Choose topics based on your community goals and what users are interested in. Analyze existing support tickets to identify common themes and create…
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Pinned 'how to' and welcome posts are essential for guiding users on how to engage with each topic. These posts should explain the purpose of the topic and how users can contribute effectively. For instance, if a topic is for sharing recipes,…
How can I customize the theme of my Gather community?
Customizing your community's theme helps align it with your brand and website. The Zendesk Guide theme is highly customizable, with various free and paid options available in the Zendesk Marketplace. You can also work with a Zendesk partner for a…
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