Workflow for Localizing Zendesk Help Center
What is the workflow for localizing my Zendesk Help Center?
Localizing your Zendesk Help Center involves a specific workflow to ensure all content is accessible in multiple languages. First, configure your help center to support the languages you need. Then, get your articles translated outside of the help center using various available options.
Next, prepare your sections and categories by adding translated titles. After that, add the translated content to your help center. If necessary, include translated text snippets for additional elements like welcome messages or taglines. Establishing a localization process for ongoing updates is also recommended.
More related questions
How do I configure my Zendesk Help Center to support multiple languages?
To support multiple languages in your Zendesk Help Center, you need to configure it to accommodate the languages you want to support. This involves enabling the languages in your help center settings and ensuring that your articles, sections, and…
How can I add translations to sections and categories in Zendesk?
Adding translations to sections and categories in Zendesk is crucial for displaying translated articles. Each translated article must have a parent page (section and category) translated in the same language. To add a translated title for a section…
How do I add translated articles in Zendesk Help Center?
You can add translated versions of existing articles or create new articles in different languages in your Zendesk Help Center. This process involves navigating to the existing article, selecting the translation panel, and adding a new language….
Can I display translated text snippets in Zendesk Help Center?
Yes, you can display snippets of translated text on your Zendesk Help Center pages. This feature allows you to dynamically change text based on the user's language, such as welcome messages or legal notices. To add translated text snippets, specify…
What should I do if my translated articles are not displaying in Zendesk?
If your translated articles are not displaying in Zendesk, it might be due to missing translations for the parent pages (sections and categories). Each translated article must have a corresponding section and category translated in the same…
How can I use dynamic content for translated text in Zendesk?
Dynamic content in Zendesk allows you to specify language variants for text snippets, which can be inserted into templates to display the appropriate language based on the user's locale. To use dynamic content, specify the language variants in the…
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