Troubleshoot Translated Articles Not Displaying in Zendesk
What should I do if my translated articles are not displaying in Zendesk?
If your translated articles are not displaying in Zendesk, it might be due to missing translations for the parent pages (sections and categories). Each translated article must have a corresponding section and category translated in the same language.
Start by ensuring that your category and section pages are translated before adding the article translations. This hierarchy is crucial for the visibility of translated articles. If you encounter warnings, it indicates that the parent pages are not translated, so address these first to resolve the issue.
More related questions
How do I configure my Zendesk Help Center to support multiple languages?
To support multiple languages in your Zendesk Help Center, you need to configure it to accommodate the languages you want to support. This involves enabling the languages in your help center settings and ensuring that your articles, sections, and…
What is the workflow for localizing my Zendesk Help Center?
Localizing your Zendesk Help Center involves a specific workflow to ensure all content is accessible in multiple languages. First, configure your help center to support the languages you need. Then, get your articles translated outside of the help…
How can I add translations to sections and categories in Zendesk?
Adding translations to sections and categories in Zendesk is crucial for displaying translated articles. Each translated article must have a parent page (section and category) translated in the same language. To add a translated title for a section…
How do I add translated articles in Zendesk Help Center?
You can add translated versions of existing articles or create new articles in different languages in your Zendesk Help Center. This process involves navigating to the existing article, selecting the translation panel, and adding a new language….
Can I display translated text snippets in Zendesk Help Center?
Yes, you can display snippets of translated text on your Zendesk Help Center pages. This feature allows you to dynamically change text based on the user's language, such as welcome messages or legal notices. To add translated text snippets, specify…
How can I use dynamic content for translated text in Zendesk?
Dynamic content in Zendesk allows you to specify language variants for text snippets, which can be inserted into templates to display the appropriate language based on the user's locale. To use dynamic content, specify the language variants in the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
