Workaround for Zendesk's unique email requirement
Is there a workaround for Zendesk's unique email requirement?
Unfortunately, there is no direct workaround for Zendesk's requirement that each user must have a unique email address. This rule is integral to how Zendesk identifies users.
Some users have suggested using custom fields to capture shared email addresses and using dummy data for the primary email. However, this approach involves extensive configuration and may not fully replace the primary email's functionality.
More related questions
Can multiple users share the same email address in Zendesk?
No, each user in Zendesk must have a unique email address. If you try to create a user with an email address that's already in use, you'll encounter an error message stating that the email is already being used by another user. This is a hard-coded…
Why can't I use a shared email address for group members in Zendesk?
Zendesk does not allow multiple users to share the same email address, even within groups. This is because the email address serves as the primary identifier for users in the system. If you need to notify a group, consider using the 'Notify group'…
How can I handle shared email accounts in Zendesk for customer interactions?
Handling shared email accounts in Zendesk can be tricky since each user must have a unique email. If a shared email account is used, responses may appear under the first profile created with that email, causing confusion. To address this, consider…
What are the challenges of using shared emails in Zendesk for different organizations?
Using shared emails in Zendesk across different organizations can be challenging due to the unique email requirement. This rule can block the creation of users if the same email is used by multiple people in different organizations. One workaround…
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