Handling shared email accounts in Zendesk can be tricky since each user must have a unique email. If a shared email account is used, responses may appear under the first profile created with that email, causing confusion.
To address this, consider adding a custom text field in your contact form for the customer's name. Use a placeholder in your responses to display the name provided by the customer, rather than the name from the user profile.
No, each user in Zendesk must have a unique email address. If you try to create a user with an email address that's already in use, you'll encounter an error message stating that the email is already being used by another user. This is a hard-coded…
Zendesk does not allow multiple users to share the same email address, even within groups. This is because the email address serves as the primary identifier for users in the system. If you need to notify a group, consider using the 'Notify group'…
Using shared emails in Zendesk across different organizations can be challenging due to the unique email requirement. This rule can block the creation of users if the same email is used by multiple people in different organizations. One workaround…
Unfortunately, there is no direct workaround for Zendesk's requirement that each user must have a unique email address. This rule is integral to how Zendesk identifies users. Some users have suggested using custom fields to capture shared email…