Why Zendesk Tickets Show 'No Content'
Why do I receive tickets with 'No content' in Zendesk?
Receiving tickets with 'No content' in Zendesk is often due to emails lacking subject or body content. This typically happens when a customer sends an email to your support address without filling in these fields.
Additionally, if the email body contains unformatted content that Zendesk doesn't support, it might also result in a 'No content' ticket. To resolve this, ask the sender to resend their message, ensuring it is properly formatted and includes content in both the subject and body fields. For more details, you can refer to the originalZendesk article.
More related questions
How can I fix tickets with 'No content' in Zendesk?
To fix tickets with 'No content' in Zendesk, ensure emails have content in both subject and body. This issue often arises when emails are sent without these fields filled. If the email body contains unsupported unformatted content, it may also lead…
Why do text messages create 'No content' tickets in Zendesk?
Text messages can also result in 'No content' tickets in Zendesk, similar to emails. This might occur if the message content isn't properly captured or displayed in the ticket. If you notice a new ticket without visible content, try clicking the…
Can I suggest a help center article for 'No content' tickets?
Yes, you can suggest a specific help center article for 'No content' tickets in Zendesk. This can be done in the reply sent when the 'Notify requester of received request' trigger is activated. By including a relevant help center article link in…
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