Text Messages and 'No Content' Tickets in Zendesk
Understand why text messages may create 'No content' tickets in Zendesk and how to view missing messages.
Why do text messages create 'No content' tickets in Zendesk?
Text messages can also result in 'No content' tickets in Zendesk, similar to emails. This might occur if the message content isn't properly captured or displayed in the ticket.
If you notice a new ticket without visible content, try clicking the small clock icon to view events, which may reveal the missing message. This issue might be related to recent updates, and further investigation may be needed to identify the cause.
More related questions
Why do I receive tickets with 'No content' in Zendesk?
Receiving tickets with 'No content' in Zendesk is often due to emails lacking subject or body content. This typically happens when a customer sends an email to your support address without filling in these fields. Additionally, if the email body…
How can I fix tickets with 'No content' in Zendesk?
To fix tickets with 'No content' in Zendesk, ensure emails have content in both subject and body. This issue often arises when emails are sent without these fields filled. If the email body contains unsupported unformatted content, it may also lead…
Can I suggest a help center article for 'No content' tickets?
Yes, you can suggest a specific help center article for 'No content' tickets in Zendesk. This can be done in the reply sent when the 'Notify requester of received request' trigger is activated. By including a relevant help center article link in…
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