Why Zendesk Shows -1 for Updater ID
Discover why Zendesk uses -1 for updater_id in ticket audits. Understand the role of system-generated updates.
Why does Zendesk show -1 for updater_id in ticket audits?
Zendesk shows -1 for updater_id in ticket audits to indicate a system-generated update. This occurs when the system itself, rather than a human user, updates a ticket.
Such updates are common in automated processes, like when a messaging ticket is created and automatically assigned by the system. The -1 ID helps differentiate these system updates from those made by agents or users. For further details, you can check theTickets API.
More related questions
What does a -1 ID mean in Zendesk ticket updates?
A -1 ID in Zendesk ticket updates indicates a system update. When a ticket is updated by a -1 ID, it means that Zendesk itself has made the update, rather than a user or agent. This typically occurs during system processes, such as when a messaging…
How are system updates reflected in Zendesk ticket audits?
System updates in Zendesk ticket audits are reflected by a -1 ID for the updater. This indicates that the update was made by Zendesk's system rather than a user. These updates typically occur during automated processes, such as the creation and…
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