Understanding -1 ID in Zendesk Ticket Updates
Learn what a -1 ID means in Zendesk ticket updates. Discover how system updates are reflected in ticket audits.
What does a -1 ID mean in Zendesk ticket updates?
A -1 ID in Zendesk ticket updates indicates a system update. When a ticket is updated by a -1 ID, it means that Zendesk itself has made the update, rather than a user or agent.
This typically occurs during system processes, such as when a messaging ticket is created and the system assigns tickets. In these cases, the ticket audits will show -1 for the updater_id, signifying that the update was automated by Zendesk. For more detailed information, you can refer to theTickets API.
More related questions
Why does Zendesk show -1 for updater_id in ticket audits?
Zendesk shows -1 for updater_id in ticket audits to indicate a system-generated update. This occurs when the system itself, rather than a human user, updates a ticket. Such updates are common in automated processes, like when a messaging ticket is…
How are system updates reflected in Zendesk ticket audits?
System updates in Zendesk ticket audits are reflected by a -1 ID for the updater. This indicates that the update was made by Zendesk's system rather than a user. These updates typically occur during automated processes, such as the creation and…
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