Zendesk is making changes to the CSAT feature to better accommodate the diverse feedback needs of its users. The current CSAT functionalities were found to be lacking in flexibility, prompting Zendesk to evolve the configuration options.
The new Customizable CSAT Configuration EAP allows users to have more control over their surveys, enabling them to tailor questions, rating scales, and follow-up options. This change is aimed at enhancing the quality and relevance of the feedback collected, ultimately improving customer satisfaction and service quality.
The Customizable CSAT Configuration EAP is an exciting new feature by Zendesk that allows users to tailor their customer satisfaction surveys. This Early Access Program (EAP) introduces a new Customer satisfaction page in the Admin Center, enabling…
To participate in the Customizable CSAT Configuration EAP, you need to have a Support Pro or Suite Growth or higher plan. Enrollment for the EAP opened on October 2, 2023, and the rollout is expected to begin in mid-November 2023. You can sign up…
The new CSAT feature by Zendesk offers a variety of customization options to enhance your customer feedback process. You can edit the CSAT survey question to better suit your needs and select a rating scale range from 1-2, 1-3, or 1-5 increments….
Zendesk plans to introduce the Customizable CSAT Configuration to messaging channels by the end of June 2024. This expansion aims to provide a unified experience across different communication platforms. Currently, the CSAT feature is available for…
Yes, you can use the Customizable CSAT Configuration in a sandbox environment. To do so, you need to fill out the sign-up form with your sandbox subdomain. This allows you to test and experiment with the new CSAT features in a controlled setting…
Zendesk has several exciting plans for the future of its CSAT feature. They intend to provide customization options for the look and feel of the CSAT survey per brand, with branding expected to be available in Q1 2024. Additionally, Zendesk is…