How to Join Zendesk's Customizable CSAT EAP
How can I participate in the Customizable CSAT Configuration EAP?
To participate in the Customizable CSAT Configuration EAP, you need to have a Support Pro or Suite Growth or higher plan. Enrollment for the EAP opened on October 2, 2023, and the rollout is expected to begin in mid-November 2023.
You can sign up for the EAP by filling out the designated form. Once enrolled, you'll be able to provide feedback on the feature under the Customizable CSAT configuration community topic. Keep an eye on your email for updates regarding your account's addition to the EAP.
More related questions
What is the Customizable CSAT Configuration EAP by Zendesk?
The Customizable CSAT Configuration EAP is an exciting new feature by Zendesk that allows users to tailor their customer satisfaction surveys. This Early Access Program (EAP) introduces a new Customer satisfaction page in the Admin Center, enabling…
Why is Zendesk introducing changes to the CSAT feature?
Zendesk is making changes to the CSAT feature to better accommodate the diverse feedback needs of its users. The current CSAT functionalities were found to be lacking in flexibility, prompting Zendesk to evolve the configuration options. The new…
What customization options are available in the new CSAT feature?
The new CSAT feature by Zendesk offers a variety of customization options to enhance your customer feedback process. You can edit the CSAT survey question to better suit your needs and select a rating scale range from 1-2, 1-3, or 1-5 increments….
When will the Customizable CSAT Configuration be available for messaging channels?
Zendesk plans to introduce the Customizable CSAT Configuration to messaging channels by the end of June 2024. This expansion aims to provide a unified experience across different communication platforms. Currently, the CSAT feature is available for…
Can I use the Customizable CSAT Configuration in a sandbox environment?
Yes, you can use the Customizable CSAT Configuration in a sandbox environment. To do so, you need to fill out the sign-up form with your sandbox subdomain. This allows you to test and experiment with the new CSAT features in a controlled setting…
What are the future plans for Zendesk's CSAT feature?
Zendesk has several exciting plans for the future of its CSAT feature. They intend to provide customization options for the look and feel of the CSAT survey per brand, with branding expected to be available in Q1 2024. Additionally, Zendesk is…
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