Why Zendesk Can't Provide Exact Data Location
Why can't Zendesk provide the exact physical address of my data?
Zendesk cannot provide the exact physical address of your data due to the way AWS operates. AWS uses a system of regions and availability zones, and data may be replicated within these zones for security and performance reasons.
This architecture means that your data exists within numerous facilities within a given region, and AWS does not officially sanction the communication of the specific location of their data center buildings or associated facilities.
More related questions
Where does Zendesk host its Subscriber Service Data?
Zendesk hosts its Subscriber Service Data in various AWS regions around the world. These regions include US East (Northern Virginia and Ohio), US West (Oregon), EEA (Ireland and Frankfurt), UK (London), and Asia-Pacific (Tokyo, Osaka, and Sydney)….
Can I choose the hosting location for my Zendesk Service Data?
Yes, you can choose the hosting location for your Zendesk Service Data by purchasing the Data Center Location Add-On. This add-on allows you to specify the region where your data should be hosted, ensuring it stays within the required country or…
How can I find out which AWS region hosts my Zendesk data?
To find out which AWS region hosts your Zendesk data, you can contact Zendesk Customer Support. They can provide you with the general AWS region where your data is hosted. However, due to the architecture of AWS, Zendesk cannot provide the exact…
What happens if Zendesk moves my data between regions?
If Zendesk moves your data between regions, it is typically to balance demand and improve performance. This movement can happen without notice unless you have purchased the Data Center Location Add-On. With the add-on, Zendesk ensures that any…
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