Why Zendesk Added Two-Factor Authentication for Users
Why did Zendesk introduce two-factor authentication for end users?
Zendesk introduced two-factor authentication (2FA) for end users to enhance security and align with industry best practices. In today's digital landscape, relying solely on passwords is not enough to protect user accounts from unauthorized access.
By enabling 2FA, Zendesk ensures that the credentials used are linked to a valid user, providing an additional layer of security. This change reflects Zendesk's commitment to maintaining a secure and reliable environment for its users.
More related questions
What is two-factor authentication for Zendesk end users?
Two-factor authentication (2FA) for Zendesk end users is a security feature that adds an extra layer of protection to user accounts. When enabled, users must enter a passcode from a 2FA app, like Google Authenticator, Authy, or Duo Mobile, after…
How can end users enable two-factor authentication in Zendesk?
End users can enable two-factor authentication (2FA) in Zendesk by first installing a 2FA app on their mobile device, such as Google Authenticator, Authy, or Duo Mobile. Once the app is installed, users can turn on 2FA in their help center profile….
Do Zendesk admins need to take any action for end user 2FA?
No, Zendesk admins do not need to take any action for end users to enable two-factor authentication (2FA). The feature is designed for end users to activate on their own through their help center profile. Admins can rest assured that the process is…
Can Zendesk end users be required to use two-factor authentication?
Currently, Zendesk does not offer the option to require end users to use two-factor authentication (2FA). The feature is available for end users to enable voluntarily through their help center profile. While some users have expressed interest in…
Is it possible to track which Zendesk end users have enabled 2FA?
As of now, Zendesk does not provide a way to track which end users have enabled two-factor authentication (2FA). This tracking feature is available only for agents and admins. End users have the option to enable 2FA independently, but there is no…
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