Mandatory Two-Factor Authentication for Zendesk End Users
Can Zendesk end users be required to use two-factor authentication?
Currently, Zendesk does not offer the option to require end users to use two-factor authentication (2FA). The feature is available for end users to enable voluntarily through their help center profile.
While some users have expressed interest in making 2FA mandatory, Zendesk is exploring options to tailor security features specifically for end users in the future. For now, the decision to use 2FA remains with the individual end user.
More related questions
What is two-factor authentication for Zendesk end users?
Two-factor authentication (2FA) for Zendesk end users is a security feature that adds an extra layer of protection to user accounts. When enabled, users must enter a passcode from a 2FA app, like Google Authenticator, Authy, or Duo Mobile, after…
Why did Zendesk introduce two-factor authentication for end users?
Zendesk introduced two-factor authentication (2FA) for end users to enhance security and align with industry best practices. In today's digital landscape, relying solely on passwords is not enough to protect user accounts from unauthorized access….
How can end users enable two-factor authentication in Zendesk?
End users can enable two-factor authentication (2FA) in Zendesk by first installing a 2FA app on their mobile device, such as Google Authenticator, Authy, or Duo Mobile. Once the app is installed, users can turn on 2FA in their help center profile….
Do Zendesk admins need to take any action for end user 2FA?
No, Zendesk admins do not need to take any action for end users to enable two-factor authentication (2FA). The feature is designed for end users to activate on their own through their help center profile. Admins can rest assured that the process is…
Is it possible to track which Zendesk end users have enabled 2FA?
As of now, Zendesk does not provide a way to track which end users have enabled two-factor authentication (2FA). This tracking feature is available only for agents and admins. End users have the option to enable 2FA independently, but there is no…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
