Why Zendesk Added the WFM Audit Log
Why did Zendesk introduce the WFM audit log?
Zendesk introduced the WFM audit log to provide a record of changes in your workforce management configurations. This is important because updates to configurations can be disruptive, and having a clear record helps optimize how your organization runs WFM.
The audit log also aids in troubleshooting issues by providing detailed information about changes, such as who made them and when they occurred. This transparency is crucial for maintaining smooth operations and addressing any potential problems quickly.
More related questions
What is the new workforce management audit log in Tymeshift?
The new workforce management audit log in Tymeshift is a tool that records and provides details about changes in your WFM account. It captures relevant events, such as the time, feature area, item, user, type, and details related to a change. This…
How can I access the WFM audit log in Tymeshift?
Accessing the WFM audit log in Tymeshift is straightforward. Admins can view the audit log by clicking the admin icon in their WFM web app and then selecting 'Audit log'. This feature allows you to see detailed records of changes made within your…
Do I need to do anything to start using the WFM audit log?
You don't need to do anything special to start using the WFM audit log. It's available to admins in the WFM web app, and you can access it by clicking the admin icon and selecting 'Audit log'. This feature is designed to be user-friendly and…
Where can I find more information about the WFM audit log?
For more information about the WFM audit log, you can refer to the original announcement on Zendesk's support page. Additionally, if you have questions or need assistance, you can contact Zendesk Customer Support. For product feedback or feature…
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