Why Zendesk Added Messaging to Unity SDK
Why did Zendesk update the Unity SDK to include messaging?
Zendesk updated the Unity SDK to include messaging in response to customer requests for smarter bots and enhanced support capabilities. The original Unity SDK, launched in 2020, allowed for quick integration of customer service features into games. However, as Zendesk evolved into a messaging and conversational platform, the Unity SDK naturally followed this path.
The update aims to deflect basic support requests with smart bots, freeing agents to assist more important gamers, such as paying customers. This evolution aligns with Zendesk's goal to provide comprehensive messaging capabilities within the gaming industry.
More related questions
What is the new Zendesk SDK for Unity with messaging?
The new Zendesk SDK for Unity with messaging is an updated version of the original Unity SDK, now offering enhanced features for seamless integration into games. It allows Zendesk customers with an active Support subscription and messaging enabled…
How does the new Zendesk SDK for Unity differ from the Classic SDK?
The new Zendesk SDK for Unity differs from the Classic SDK by adding messaging capabilities, making it more convenient for players, developers, and agents. While the Classic SDK focused on basic integration, the new SDK allows for automated…
What are the key features of the Zendesk SDK for Unity with messaging?
The Zendesk SDK for Unity with messaging offers several key features designed to enhance the gaming support experience. It includes a bot builder tool for creating automated conversation bots, allowing players to have continuous conversations with…
What changes were made from the EAP to the GA version of the SDK?
The transition from the Early Access Program (EAP) to the General Availability (GA) version of the Zendesk SDK for Unity introduced several important additions. These include the ability to configure Unity as a channel from the Admin Center, user…
How can I install the new Zendesk SDK for Unity?
To install the new Zendesk SDK for Unity, you'll need to follow specific steps depending on your current setup. If you've never used the SDK before, admins should set up Unity as a channel and provide the channel ID to developers, who can then use…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
