Zendesk introduced the export feature for agent talk activity to enhance visibility into agents' work patterns. By exporting data on agent status durations into a spreadsheet, managers can analyze how agents allocate their time, identify areas for improvement, and tailor insights to specific needs. This feature helps uncover trends such as frequent Away periods or constant switches to Transfers Only state, which can be used to optimize operations and improve agent efficiency.
Zendesk Workforce Management (WFM) has introduced a new feature that allows you to export agents' talk activity statuses. This feature is accessible via the Agent activity page, where you can now find an 'Export Talk activity' button. By clicking…
Exporting agent talk activity statuses in Zendesk WFM is straightforward. Simply navigate to the Agent activity page and click on the 'Export Talk activity' button. This will allow you to download a CSV file with detailed information about agents'…
No action is required to use the new export feature in Zendesk WFM. The feature is readily available on the Agent activity page, where you can simply click the 'Export Talk activity' button to download the CSV file. If you have any feedback or…
If you have feedback or questions about Zendesk's new export feature for agent talk activity, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with…