New Zendesk WFM Feature: Export Agent Talk Activity
What is the new feature in Zendesk WFM regarding agent talk activity?
Zendesk Workforce Management (WFM) has introduced a new feature that allows you to export agents' talk activity statuses. This feature is accessible via the Agent activity page, where you can now find an 'Export Talk activity' button. By clicking this button, you can download a CSV file containing detailed information about agents' talk statuses for a selected day. This enhancement aims to provide better visibility and analysis of how agents spend their time during calls. For more details, you can check the originalZendesk announcement.
More related questions
Why did Zendesk introduce the export feature for agent talk activity?
Zendesk introduced the export feature for agent talk activity to enhance visibility into agents' work patterns. By exporting data on agent status durations into a spreadsheet, managers can analyze how agents allocate their time, identify areas for…
How can I export agent talk activity statuses in Zendesk WFM?
Exporting agent talk activity statuses in Zendesk WFM is straightforward. Simply navigate to the Agent activity page and click on the 'Export Talk activity' button. This will allow you to download a CSV file with detailed information about agents'…
Do I need to take any action to use the new export feature in Zendesk WFM?
No action is required to use the new export feature in Zendesk WFM. The feature is readily available on the Agent activity page, where you can simply click the 'Export Talk activity' button to download the CSV file. If you have any feedback or…
Where can I provide feedback or get help with Zendesk's new export feature?
If you have feedback or questions about Zendesk's new export feature for agent talk activity, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with…
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