Emails initially marked as spam in your external inbox won't create tickets in Zendesk by default. This is because Zendesk doesn't automatically process emails that were flagged as spam.
To handle these emails, you need to manually create a ticket in Zendesk and include the email content. This process ensures that important communications aren't missed due to spam filtering.
Emails marked as spam in your external inbox won't automatically create tickets in Zendesk. To resolve this, manually create a ticket in Zendesk and paste the email content into it. This ensures that the email is properly logged and addressed…
If valid emails are caught as spam, you should manually create a ticket in Zendesk and paste the email content into it. This is necessary because emails marked as spam won't automatically forward to Zendesk. By doing this, you ensure that all…
To manually create a ticket in Zendesk for emails marked as spam, you need to open the Zendesk UI and create a new ticket. Then, copy and paste the email content into the ticket. This process ensures that the email is properly logged in your…