Manually Creating Tickets for Spam Emails in Zendesk
Find out how to manually create a ticket in Zendesk for emails marked as spam by pasting the email content.
How do I manually create a ticket in Zendesk for spam emails?
To manually create a ticket in Zendesk for emails marked as spam, you need to open the Zendesk UI and create a new ticket. Then, copy and paste the email content into the ticket.
This process ensures that the email is properly logged in your support system, even if it was initially marked as spam. For more information, check out the Zendesk support documentation.
More related questions
How can I forward emails marked as spam back into Zendesk?
Emails marked as spam in your external inbox won't automatically create tickets in Zendesk. To resolve this, manually create a ticket in Zendesk and paste the email content into it. This ensures that the email is properly logged and addressed…
Why don't emails marked as spam create tickets in Zendesk?
Emails initially marked as spam in your external inbox won't create tickets in Zendesk by default. This is because Zendesk doesn't automatically process emails that were flagged as spam. To handle these emails, you need to manually create a ticket…
What should I do if valid emails are caught as spam?
If valid emails are caught as spam, you should manually create a ticket in Zendesk and paste the email content into it. This is necessary because emails marked as spam won't automatically forward to Zendesk. By doing this, you ensure that all…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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