Why Separate Support Addresses for Each Brand?
Discover the importance of having separate support addresses for each brand in Zendesk for effective customer service.
Why do I need a separate support address for each brand in Zendesk?
Each brand in Zendesk requires its own support address to ensure proper handling of customer inquiries. This setup helps in directing queries to the right brand.
Having a unique support address for each brand allows for better organization and management of customer support requests. It ensures that each brand's identity is maintained and that responses are tailored to the specific brand's needs. For more information, check out the original article onAdding email support addresses for multiple brands.
More related questions
Can I use the same support address for multiple brands in Zendesk?
No, you cannot use the same support address for multiple brands in Zendesk. Each brand requires its own unique default support address. When managing multiple brands within Zendesk, it's important to set up a separate support address for each…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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