Why Old Macro Suggestions Appear in Zendesk
Learn why Zendesk shows old macro suggestions and how new ones are generated monthly.
Why am I seeing old macro suggestions in Zendesk?
If you're seeing old macro suggestions in Zendesk, it's because the machine learning model analyzes historical ticket data. This includes tickets from before you activated the Advanced AI add-on.
When you first enable the Advanced AI add-on, the system uses past ticket data to generate macro suggestions. As a result, you might notice suggestions based on older tickets. However, new macro suggestions are automatically generated on the first day of each month, provided your account meets the criteria for macro suggestions. For more details, you can refer to the article: Creating macros from macro suggestions for admins.
More related questions
How often are new macro suggestions generated in Zendesk?
New macro suggestions in Zendesk are generated monthly, specifically on the first day of each month. This process occurs automatically when your account meets the necessary criteria for macro suggestions. The system uses historical ticket data to…
What data does Zendesk use for macro suggestions?
Zendesk uses historical ticket data to generate macro suggestions. This includes data from tickets that were created before the Advanced AI add-on was activated. The machine learning model analyzes this historical data to provide relevant macro…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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