Data Used for Zendesk Macro Suggestions
Understand the historical ticket data Zendesk uses to generate macro suggestions.
What data does Zendesk use for macro suggestions?
Zendesk uses historical ticket data to generate macro suggestions. This includes data from tickets that were created before the Advanced AI add-on was activated.
The machine learning model analyzes this historical data to provide relevant macro suggestions. As new tickets are processed, the suggestions will gradually reflect more current data, ensuring they are aligned with your ongoing support activities.
More related questions
Why am I seeing old macro suggestions in Zendesk?
If you're seeing old macro suggestions in Zendesk, it's because the machine learning model analyzes historical ticket data. This includes tickets from before you activated the Advanced AI add-on. When you first enable the Advanced AI add-on, the…
How often are new macro suggestions generated in Zendesk?
New macro suggestions in Zendesk are generated monthly, specifically on the first day of each month. This process occurs automatically when your account meets the necessary criteria for macro suggestions. The system uses historical ticket data to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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