Why isn't my SPF record validating in Zendesk?
Why isn't my SPF record validating in Zendesk?
If your SPF record isn't validating in Zendesk, it might not meet the necessary conditions for Zendesk to send emails on your behalf. Ensure that your SPF record includesinclude:mail.zendesk.comexplicitly within the TXT record, is configured as a TXT record, and that your support address is added to your Zendesk account as an external support address. Additionally, the record should be published for longer than the TTL (time to live) and successfully propagated.
If these conditions are met, use a third-party tool like MXtoolbox.com, Dmarcian.com, or Kitterman SPF validation to investigate your published SPF record. These tools can help identify errors by displaying your published SPF records after you enter your domain. For more detailed troubleshooting, refer to the originalZendesk help article.
More related questions
What are common SPF record errors in Zendesk?
Common SPF record errors in Zendesk include too many DNS lookups, multiple SPF records, and using deprecated Type 99 records. Each of these issues can prevent your SPF record from validating correctly. To resolve these errors, ensure you have only…
How can I troubleshoot SPF record propagation issues?
If you're facing SPF record propagation issues, it might be because theinclude:mail.zendesk.comisn't visible on your record. In such cases, reaching out to your domain registrar or DNS server provider is essential, as they are the only ones who…
Why is using IP addresses in SPF records not supported by Zendesk?
Zendesk does not support using IP addresses in SPF records because it rotates servers and IP addresses frequently. This means that any IP address included in your SPF record cannot be validated. Instead, ensure your SPF record includes…
What should I do if I have multiple SPF records?
Having multiple SPF records can cause validation issues because only one record per domain should be visible. To resolve this, combine your SPF records into a single record. You can refer to resources like Google's Help Center for guidance on…
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