Why is 'Call this number' grayed out in Zendesk?
Learn why the 'Call this number' option is grayed out in Zendesk and how to fix it by adjusting agent permissions.
Why is the 'Call this number' option grayed out in Zendesk?
The 'Call this number' option is grayed out because of restricted agent permissions. This means you don't have the necessary access to edit all properties in an end user's profile. To resolve this, you should contact your account admin to grant you the required permissions.
For more detailed information, you can refer to the article onUnderstanding Zendesk Support user roles.
More related questions
How can I enable the 'Call this number' option in Zendesk?
To enable the 'Call this number' option, you need to have the right permissions. If it's grayed out, it indicates that your current agent permissions are restricted, preventing you from editing certain properties in a user's profile. The solution…
Who can help me if I can't call a user's number in Zendesk?
If you find yourself unable to call a user's number in Zendesk, your account admin is the person to contact. The issue is likely due to restricted permissions that prevent you from accessing certain features. By reaching out to your account admin,…
What should I do if I can't edit a user's profile in Zendesk?
If you can't edit a user's profile in Zendesk, it's likely because your agent permissions are restricted. This restriction can prevent you from accessing certain features, such as the 'Call this number' option. To resolve this, you should contact…
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