Enable 'Call this number' in Zendesk
Find out how to enable the 'Call this number' option in Zendesk by adjusting your agent permissions.
How can I enable the 'Call this number' option in Zendesk?
To enable the 'Call this number' option, you need to have the right permissions. If it's grayed out, it indicates that your current agent permissions are restricted, preventing you from editing certain properties in a user's profile.
The solution is to contact your account admin and request the necessary permissions to access and edit the end user's profile. This will allow you to use the direct line option.
More related questions
Why is the 'Call this number' option grayed out in Zendesk?
The 'Call this number' option is grayed out because of restricted agent permissions. This means you don't have the necessary access to edit all properties in an end user's profile. To resolve this, you should contact your account admin to grant you…
Who can help me if I can't call a user's number in Zendesk?
If you find yourself unable to call a user's number in Zendesk, your account admin is the person to contact. The issue is likely due to restricted permissions that prevent you from accessing certain features. By reaching out to your account admin,…
What should I do if I can't edit a user's profile in Zendesk?
If you can't edit a user's profile in Zendesk, it's likely because your agent permissions are restricted. This restriction can prevent you from accessing certain features, such as the 'Call this number' option. To resolve this, you should contact…
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