Why Does Zendesk Report Data Change Over Time?
Why does my Zendesk report data change over time?
Your Zendesk report data may change over time due to updates in ticket statuses. When tickets are solved, reopened, or receive new interactions, these changes can affect historical data. For instance, if a ticket is reopened and resolved again, it alters the number of solved tickets and the resolution time in your reports.
Additionally, the first reply time in SLAs only starts when a ticket gets its first public comment from an end user, which can also lead to changes in your report data. To learn more about how SLAs and first reply time work, you can check out theZendesk SLAs and first reply time article.
More related questions
How can I manage changes in historical data in Zendesk reports?
To manage changes in historical data, consider using scheduled and historical reporting features. Scheduled reports capture data at specific intervals, providing a stable view of your metrics. Historical reporting allows you to access past data…
What is the historical reporting feature in Zendesk?
The historical reporting feature in Zendesk allows you to access past data snapshots, providing insights into ticket updates over time. By using the Ticket Update History dataset, you can track specific changes, such as when a ticket was reopened…
How do SLAs affect my Zendesk report data?
SLAs, particularly the first reply time target, can significantly impact your Zendesk report data. The first reply time target starts when a ticket receives its first public comment from an end user, which can alter your average first reply time….
What are some best practices for stable Zendesk reporting?
For stable Zendesk reporting, consider implementing scheduled reporting and monitoring ticket reopens. Scheduled reports capture data at regular intervals, providing a consistent view of your metrics. Monitoring reopened tickets helps you adjust…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
