Why Customers Get Multiple Emails for Ticket Updates
Why do my customers receive multiple emails for every ticket update?
Customers often receive multiple emails due to multiple triggers firing on the same ticket update. To resolve this, review the ticket events to identify duplicate email notifications. Once identified, locate the trigger responsible and either deactivate it or adjust its conditions.
It's important to note that some triggers are essential for sending notifications, so review their functions before deactivating any default triggers. For more detailed guidance, you can refer to the article onCreating triggers for automatic ticket updates and notifications.
More related questions
How can I stop duplicate email notifications in Zendesk?
To stop duplicate email notifications, you need to identify and manage the triggers causing them. Start by reviewing the ticket events to find duplicate email notifications. Once found, check the trigger responsible and either deactivate it or…
What are common reasons for duplicate email notifications in Zendesk?
Duplicate email notifications can occur for several reasons, such as having the same user listed twice under different email addresses, duplicate notification actions in a trigger, or having two identical triggers. To resolve this, check your…
How do I identify duplicate triggers in Zendesk?
Identifying duplicate triggers involves reviewing the ticket events for duplicate email notifications. Once you find a duplicate, check the trigger listed under the email notification event. Navigate to the triggers editor by clicking the trigger…
What should I do before deactivating a trigger in Zendesk?
Before deactivating a trigger, it's crucial to understand its function to ensure you don't disrupt necessary notifications. Review the trigger's role and how it interacts with other triggers. Some triggers are essential for sending important…
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