Why Can't I Create Customer Lists in Zendesk?
Why can't I create customer lists in Zendesk?
If you're unable to create customer lists in Zendesk, it's likely because this feature is part of the Customer Lists and NPS Surveys add-on. Without this add-on, the option to create customer lists won't be available in your account. For more information on pricing and purchasing this add-on, you should contact the Zendesk Sales team.
To explore more about the different add-ons Zendesk offers, you can check out the article: About Zendesk Suite add-ons.
More related questions
What should I do if I can't create customer lists on a Professional Subscription?
If you're on a Professional Subscription and can't create customer lists, it's because this feature requires the Customer Lists & NPS add-on. This add-on is not included by default in the Professional Subscription. You might want to reach out to…
Why did Zendesk change customer lists from a default feature?
Zendesk previously offered customer lists as a default feature, but this has changed. Now, customer lists are part of the Customer Lists & NPS Surveys add-on. If you need to pull a list of customers with a specific tag, you can consider using the…
Is there an alternative to creating customer lists in Zendesk?
If you don't have access to the Customer Lists & NPS Surveys add-on, you can use the XML export option as an alternative. This allows you to export your data and then filter it using tags to create a list of customers. While this method might not…
What limitations exist without the Customer Lists add-on in Zendesk?
Without the Customer Lists add-on, you might face several limitations in Zendesk. These include no default customer export, no option to include the phone number field in customer data, no ability to sort by email, and limited filter options for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
