Why Blank Spaces Appear in Zendesk Reports
Why do I see blank spaces in my Zendesk article reports?
Blank spaces in your Zendesk article reports occur when an article has been deleted, archived, or unpublished. While Explore continues to report on the number of views or ratings these articles received, the title and other article information will not be displayed. This is because the article's metadata is no longer available once it is removed from active status.
If you want to remove these blank attributes from your report, you can refer to the article on hiding rows and columns for guidance. This will help you clean up your reports and focus on the data that is still relevant. For more details, check out the originalZendesk help article.
More related questions
Can I see the title of unpublished articles in Zendesk Explore?
Unfortunately, you cannot see the title of unpublished articles in Zendesk Explore. This is because once an article is unpublished, its metadata, including the title, is no longer visible in reports. However, Explore still tracks the number of…
How can I manage blank attributes in Zendesk reports?
Managing blank attributes in Zendesk reports involves hiding rows and columns that contain these blanks. When articles are deleted, archived, or unpublished, their titles and other metadata disappear from reports, leaving blank spaces. To clean up…
Why does Zendesk Explore still report views for deleted articles?
Zendesk Explore continues to report views for deleted articles to provide historical data on their performance. Even though the article's title and other metadata are no longer visible, the number of views or ratings it received remains part of…
Is there a way to update article names in Zendesk Explore?
Currently, there is no way to update article names in Zendesk Explore once they are unpublished or deleted. The system's native behavior is to hide the metadata of such articles, including their titles. If this limitation affects your workflow,…
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