Viewing Unpublished Article Titles in Zendesk Explore
Can I see the title of unpublished articles in Zendesk Explore?
Unfortunately, you cannot see the title of unpublished articles in Zendesk Explore. This is because once an article is unpublished, its metadata, including the title, is no longer visible in reports. However, Explore still tracks the number of views or ratings the article received, allowing you to monitor its performance even after it's unpublished.
If you find this feature limiting, consider sharing your feedback on Zendesk's product feedback discussion boards. This is a great way to communicate your needs to Zendesk's developers and potentially influence future updates.
More related questions
Why do I see blank spaces in my Zendesk article reports?
Blank spaces in your Zendesk article reports occur when an article has been deleted, archived, or unpublished. While Explore continues to report on the number of views or ratings these articles received, the title and other article information will…
How can I manage blank attributes in Zendesk reports?
Managing blank attributes in Zendesk reports involves hiding rows and columns that contain these blanks. When articles are deleted, archived, or unpublished, their titles and other metadata disappear from reports, leaving blank spaces. To clean up…
Why does Zendesk Explore still report views for deleted articles?
Zendesk Explore continues to report views for deleted articles to provide historical data on their performance. Even though the article's title and other metadata are no longer visible, the number of views or ratings it received remains part of…
Is there a way to update article names in Zendesk Explore?
Currently, there is no way to update article names in Zendesk Explore once they are unpublished or deleted. The system's native behavior is to hide the metadata of such articles, including their titles. If this limitation affects your workflow,…
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