Why Articles Don't Appear in Zendesk Suggestions
Why don't my articles appear in Zendesk's suggested articles?
Your articles might not appear in suggested articles due to several factors. The search algorithm considers the article’s title, labels, and body content. If your search terms don't match these elements well, the article might not show up.
Spelling errors in search queries can also prevent articles from appearing, as the search does not correct misspelled words. Additionally, the search requires a 2/3 match of search terms to the article content. If more than 1/3 of the search terms are missing from your article, it might not be returned in the search results. To improve visibility, consider modifying the article title, content, or adding labels, especially for common misspellings. For more details, check out theoriginal article.
More related questions
How does spelling affect article visibility in Zendesk search?
Spelling plays a crucial role in whether your articles appear in search results. If a search query is misspelled, the search engine does not automatically correct it, which can lead to no results being shown. To mitigate this, consider adding…
What is the relevance requirement for Zendesk search results?
Zendesk search requires a 2/3 match of search terms to the article content for it to appear in the results. This means that if more than 1/3 of the search terms are missing from your article, it might not be shown. To improve the chances of your…
How can I improve my article's visibility in Zendesk search?
Improving your article's visibility in Zendesk search involves optimizing the title, content, and labels to better match user search terms. Consider adding labels for common misspellings and ensuring that the article content covers the key terms…
Why is my article not showing up despite matching search terms?
Even if your article seems to match the search terms, it might not appear due to factors like spelling errors or insufficient relevance. The search requires a 2/3 match of terms, so if your article doesn't meet this threshold, it might not be…
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