Impact of Spelling on Zendesk Article Visibility
How does spelling affect article visibility in Zendesk search?
Spelling plays a crucial role in whether your articles appear in search results. If a search query is misspelled, the search engine does not automatically correct it, which can lead to no results being shown.
To mitigate this, consider adding common misspellings as labels to your articles. This can help ensure that even if users make spelling errors, your articles still appear in the search results. This proactive approach can significantly enhance the user experience by making it easier for users to find the information they need.
More related questions
Why don't my articles appear in Zendesk's suggested articles?
Your articles might not appear in suggested articles due to several factors. The search algorithm considers the article’s title, labels, and body content. If your search terms don't match these elements well, the article might not show up. Spelling…
What is the relevance requirement for Zendesk search results?
Zendesk search requires a 2/3 match of search terms to the article content for it to appear in the results. This means that if more than 1/3 of the search terms are missing from your article, it might not be shown. To improve the chances of your…
How can I improve my article's visibility in Zendesk search?
Improving your article's visibility in Zendesk search involves optimizing the title, content, and labels to better match user search terms. Consider adding labels for common misspellings and ensuring that the article content covers the key terms…
Why is my article not showing up despite matching search terms?
Even if your article seems to match the search terms, it might not appear due to factors like spelling errors or insufficient relevance. The search requires a 2/3 match of terms, so if your article doesn't meet this threshold, it might not be…
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