Who Can Initiate a Dispute in Zendesk?
Who can initiate a dispute in Zendesk?
In Zendesk, admins, account managers, workspace reviewers, managers, leads, and agents can initiate a dispute. This allows a wide range of users to request a second opinion on a review they disagree with, ensuring that the review process is fair and balanced.
Having multiple roles capable of initiating disputes helps maintain the integrity of the review process.
More related questions
How can I dispute a review in Zendesk?
To dispute a review in Zendesk, you can initiate a dispute if you disagree with the rating scores you received. You have the option to propose a new rating for a category or provide a mandatory comment for the reviewer. The dispute can be directed…
What options do reviewers have when resolving a dispute?
Reviewers in Zendesk have the option to accept, reject, or partially accept disputes. If they agree with only some of the contested rating categories, they can partially accept the dispute. If a dispute is rejected, the categories cannot be changed…
What is the Disputes dashboard in Zendesk?
The Disputes dashboard in Zendesk provides statistics about disputes, such as the ratio of accepted to rejected disputes over time and by category. It also identifies users who frequently engage in disputes and highlights reviewers whose reviews…
How does the dispute process work for Zendesk's Legacy Starter plan?
For customers on Zendesk's Legacy Starter plan, the dispute process can be managed by @mentioning the person in charge of disputes or using a pre-defined comment hashtag like #dispute. These methods help prioritize and manage disputes effectively…
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