Reviewers' Options for Resolving Disputes
What options do reviewers have when resolving a dispute?
Reviewers in Zendesk have the option to accept, reject, or partially accept disputes. If they agree with only some of the contested rating categories, they can partially accept the dispute. If a dispute is rejected, the categories cannot be changed further, and the only recourse is to open a new dispute for the same review.
This process ensures that disputes are handled fairly and transparently, providing a clear path for resolution.
More related questions
How can I dispute a review in Zendesk?
To dispute a review in Zendesk, you can initiate a dispute if you disagree with the rating scores you received. You have the option to propose a new rating for a category or provide a mandatory comment for the reviewer. The dispute can be directed…
Who can initiate a dispute in Zendesk?
In Zendesk, admins, account managers, workspace reviewers, managers, leads, and agents can initiate a dispute. This allows a wide range of users to request a second opinion on a review they disagree with, ensuring that the review process is fair…
What is the Disputes dashboard in Zendesk?
The Disputes dashboard in Zendesk provides statistics about disputes, such as the ratio of accepted to rejected disputes over time and by category. It also identifies users who frequently engage in disputes and highlights reviewers whose reviews…
How does the dispute process work for Zendesk's Legacy Starter plan?
For customers on Zendesk's Legacy Starter plan, the dispute process can be managed by @mentioning the person in charge of disputes or using a pre-defined comment hashtag like #dispute. These methods help prioritize and manage disputes effectively…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
